Shipping policy

Last updated: 13 September 2026

This is a courtesy translation. In case of discrepancy, the Spanish version — Política de envíos — prevails.

1. Shipping zones

We ship to Spain and the rest of the European Union. Available rates are always shown at checkout before you confirm the order.

• Mainland Spain and the Balearic Islands
• Canary Islands, Ceuta and Melilla — these are outside the EU customs and VAT territory, so shipments require customs clearance and may be subject to local taxes and fees payable by the recipient.
• Rest of the European Union — Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden.

We do not currently ship outside the European Union. If you would like to receive your order in another country, write to info@useonme.com and we will look into it.

2. Order processing

We prepare orders Monday to Friday, excluding public holidays. Orders placed before [TO COMPLETE: cut-off time] are prepared the same working day; the rest, the next one. Typical processing time is [TO COMPLETE: 1-2] working days.

3. Delivery times and costs

Times are estimates, counted in working days from the moment the order leaves our warehouse. All prices include VAT.

In any event, and unless otherwise agreed, we will deliver your order within a maximum of 30 calendar days from the conclusion of the contract, under article 109 of Royal Legislative Decree 1/2007. If we cannot meet that deadline we will tell you, and you may terminate the contract with a full refund.

Peak periods (Black Friday, Christmas, sales) and carrier incidents may extend estimated times.

4. Free shipping

Shipping is free on orders of €35 or more delivered to mainland Spain and the Balearic Islands. The threshold is calculated on the order total after discounts and before shipping costs. It does not apply to the Canary Islands, Ceuta, Melilla or the rest of the European Union.

5. Carriers and tracking

We work with [TO COMPLETE: carriers, e.g. Correos Express, SEUR, GLS]. When your order leaves our warehouse you will receive an email with the tracking number and link. Tracking information can take a few hours to appear.

6. Incorrect address or failed delivery

Please check the address, phone number and email carefully before confirming your order. If you need to correct the address, write to info@useonme.com as soon as possible: if the order has not shipped, we will amend it free of charge.

If an order is returned to sender because of an incorrect or incomplete address provided by the customer, repeated absence, or failure to collect it from the pickup point within the carrier's deadline, we will refund the price of the products, but outbound and return shipping costs may be deducted from the refund. If you prefer a re-delivery, shipping costs will be charged again.

7. Incidents, delays and damaged parcels

If the parcel arrives visibly damaged, note the incident on the carrier's delivery note where possible and write to us within [TO COMPLETE: 7] days of delivery, attaching photographs of the packaging and contents. We will handle the claim with the carrier and send you a replacement or issue a refund.

If tracking does not update for several days or the order does not arrive within the expected time, write to info@useonme.com with your order number and we will open an investigation with the carrier.

8. Taxes and customs

Shipments within the European Union are not subject to duties or customs clearance fees: the price you see at checkout is the final price.

Shipments to the Canary Islands, Ceuta and Melilla do leave the EU customs and VAT territory. They may be subject to IGIC or IPSI, clearance charges and handling fees, which are payable by the recipient on arrival. onme cannot estimate these in advance.

9. Transfer of risk

Risk of loss or damage to the products passes to the consumer when they, or a third party indicated by them other than the carrier, take physical possession of the goods.

10. Returns

To return an order, see our Returns and withdrawal policy.

11. Contact

Any questions about your shipment: info@useonme.com. Always include your order number.