Last updated: 13 September 2026
This is a courtesy translation. In case of discrepancy, the Spanish version — Términos y condiciones — prevails.
These general terms and conditions govern the purchase of products on useonme.com. By placing an order you confirm that you have read and accepted them.
1. Seller
- Owner: Toni García Matas — sole trader, trading as "onme"
- Tax ID (NIF): [TO COMPLETE: NIF]
- Address: [TO COMPLETE: street, number, postcode and town], province of Barcelona, Spain
- Email: info@useonme.com · Phone: [TO COMPLETE: phone number]
2. Who can buy
To buy on useonme.com you must be over 18 and have legal capacity to contract. By placing an order you declare that the details provided are true and complete. You are responsible for the accuracy of the delivery address.
3. Products
onme sells reusable silicone earplugs. These are personal protective equipment (PPE) subject to Regulation (EU) 2016/425 and tested in accordance with EN 352-2:2020. Each product page states its certified attenuation values, the eartip sizes included, and use and cleaning instructions.
onme earplugs are not a medical device: they do not prevent, diagnose or treat any illness. Their function is to attenuate noise within the certified values. Correct use requires following the instructions supplied with the product and choosing the right eartip size. Where the product is used for hearing protection at work, it is the employer's responsibility to verify that the attenuation is sufficient for the noise level of that workplace.
Photographs and images are illustrative. Minor variations in shade may occur due to screen rendering or the manufacturing process.
4. Prices
All prices are shown in euros (EUR) and include applicable VAT. Shipping costs are calculated and shown separately before you confirm the order, in accordance with our Shipping policy.
The valid price is the one displayed at checkout when the order is confirmed. If an obvious typographical error is detected in a price, we will inform you before processing the order and you may confirm it at the correct price or cancel it free of charge, with a full refund of any amount paid.
Bundle discounts and promotional codes are applied at checkout. They cannot be combined with each other unless expressly stated.
5. Ordering process
- Choose the product, colour and bundle and add it to the cart.
- Review the cart and go to checkout.
- Enter your shipping and billing details and choose a shipping and payment method.
- Review the final summary — products, taxes and shipping — and confirm the order by pressing the payment button, which entails an obligation to pay.
After confirmation you will receive an email with the order details. That email constitutes confirmation of the contract on a durable medium, in accordance with article 98.7 of Spanish Royal Legislative Decree 1/2007. If it does not arrive within a few hours, check your spam folder and write to info@useonme.com.
The contract is formalised in Spanish. We keep a record of your order and you may request a copy at any time.
6. Availability
If a product becomes unavailable after the order is confirmed, we will tell you as soon as possible. You may choose to wait for restocking, replace it with another product, or cancel the order with a full refund, issued within a maximum of 14 calendar days.
7. Payment methods
We accept the payment methods shown at checkout: [TO COMPLETE: e.g. credit and debit card, Apple Pay, Google Pay, PayPal, Bizum]. Payment is taken when the order is confirmed, through a secure payment gateway. onme does not store full card details.
We may cancel an order if the gateway declines payment or if there are reasonable indications of fraud.
8. Invoices
We issue an electronic invoice for every order. If you need an invoice with company tax details, provide the legal name and NIF/VAT number when placing the order, or write to info@useonme.com before dispatch.
9. Delivery
Delivery times, zones and costs are set out in our Shipping policy, which forms part of these terms. Risk of loss or damage passes to the consumer when they, or a third party indicated by them, take physical possession of the goods.
10. Withdrawal and returns
You have 14 calendar days to withdraw from the purchase without giving a reason, subject to the statutory exceptions applicable to unsealed hygiene products. The conditions, procedure and withdrawal form are set out in our Returns and withdrawal policy, which forms part of these terms.
11. Legal guarantee of conformity
All products carry the statutory guarantee of conformity of 3 years from delivery, under Spanish Royal Legislative Decree 1/2007. If the product is not in conformity, you may require its repair or replacement and, where applicable, a price reduction or termination of the contract, on the terms provided by law. The claim is time-barred 5 years after the lack of conformity becomes apparent.
The guarantee does not cover normal wear and tear, damage caused by use contrary to the instructions, tampering or modification of the product, or loss of accessories. To make a claim, write to info@useonme.com with your order number and a description or photograph of the problem.
12. Customer service and complaints
For any query or complaint, write to info@useonme.com. We will reply as soon as possible and will in any event acknowledge receipt of complaints within one month.
As a consumer you may also contact the public consumer bodies: your local consumer information office (OMIC), the consumer affairs authority of your autonomous community, or the corresponding consumer arbitration board. onme is not currently signed up to any consumer arbitration scheme. If you live in another EU country, you may contact the European Consumer Centre in your country.
Note: the European Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025, so linking to it is no longer applicable.
13. Force majeure
onme shall not be liable for failure or delay in performing its obligations where caused by matters beyond its reasonable control, such as transport strikes, customs incidents, natural disasters or serious interruptions of third-party services.
14. Severability
If any clause of these terms is declared void or unenforceable, the rest shall remain valid and shall be interpreted in accordance with the parties' intended purpose.
15. Changes to these terms
We may amend these terms at any time. Each order is governed by the terms in force and published at the moment it is confirmed.
16. Applicable law and jurisdiction
These terms are governed by Spanish law. Where the buyer is a consumer, the courts of their domicile shall have jurisdiction and the consumer shall not be deprived of the protection afforded by the mandatory rules of their country of residence within the European Union. For purchases made by companies or professionals, the parties submit to the courts of the city of Barcelona.